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Magnifying Glass Questions Answers FAQs


Your questions answered

I have typed an Optimas part number into the Product Code search box, but the search does not return any results. Why is this?
This could be for a number of reasons:

You have entered a special character in the part number; i. e. 340-1230 or 340.1234 instead of 3401234.

The part has been discontinued. To find out if this is the case, please contact our Sales Team who will help you select an alternative part. The code you are entering is not an Optimas part number. To find out if this is the case, please contact our Sales Team to discuss your requirements. 

When I navigate to the part I require the icons do not appear to access the 3D file. Why is this?
We regret that not all of our parts have 3D files created for them. The task of producing these files is continuous and more will become available over time. If you need a specific file, please contact our Technical Team

I cannot import STEP files into my CAD system. What other formats are the files available in?
We can output the files in the following formats:

  • IGES
  • STL
  • XGL
  • PARASOLID FILES (*.x_b, *.x_t)
  • EMS

Please contact our Technical Team advising of the part number you require and your preferred 3D file format. 

In what format are your 3D CAD files?
The file format is STEP (.stp) - Standard for the Exchange of Product data. Prior to the emergence of STEP, the industry relied on IGES (Initial Graphics Exchange Specification) as its principal data exchange standard. Over the years, different versions of IGES have emerged to meet specific business needs. Unfortunately, this has made it harder to achieve consistent, robust results. IGES also has some limitations: it does not translate non-geometric data; has not -- until very recently -- supported solid models; and limits its support for product structure information. In contrast, STEP was designed to cover a product's entire life cycle. Its architecture is modular and therefore flexible. It includes support for digital product data, regarding geometry, topology, tolerances, relationships, attributes, assemblies, configuration, and more. 

Can a part that is dyed black be considered UV stabilised?
No. The pigment does not contain sufficient amounts of UV absorbers or anti-oxidants and therefore does not protect the polymer chains from attack by UV light. 

Can liquid tight fittings be dyed?
In theory, yes. However, the parts need to be dismantled before and reassembled after dyeing. This is labour intensive and adds extra cost.

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