LISTENING TO CUSTOMERS TO MAKE THEIR OPERATIONS MORE PROFITABLE
The most important job for any distributor is getting the right product where it needs to be, when it needs to be there. Our task at Optimas is to offer customers scalable and repeatable solutions that help them minimise cost, save time, improve productivity and mitigate risk.
Historically, we have provided customers with products in the form of individual components. Today, most customers rely on us to provide them with a range of supply chain services that add value at every step to help make them more competitive and profitable.
As our customers grow and expand, we are increasingly becoming their single source partner. By leveraging our global presence and experience in international supply chain services and logistics, we are able to support our customers and help them quickly become competitive in and penetrate new markets and geographies.
In a recent study, 95% of our customers said they were ‘very happy’ with the quality of our services, our clarity of communications, our ease of contact, quality of products and the technical / product knowledge of our staff. Rest assured, we are working harder than ever to raise that to total customer satisfaction.